Terms & Conditions

By completing a transaction with FlightNetwork.com.au, you have agreed to the following Terms & Conditions:

Travel Advisories

Before purchasing a trip with us, please ensure that you’ve checked your destination for any travel advisories that may affect your choice to purchase. The Australian Department of Foreign Affairs and Trade may be able to provide assistance.

Baggage Terms

Baggage fees are not included in the cost of your ticket unless permitted by the airline. Baggage allowance varies from airline to airline and can also vary based on the class of service purchased (I.e. not all economy class tickets offer free baggage allowance). Some airlines charge additional fees for both; check-in and carry-on baggage. Some airlines charge additional fees for adding baggage to the reservation at the airport or after you’ve completed your purchase online. We strongly suggest that baggage is added in advance for such carriers. Moreover; it is the passengers responsibility to check any baggage rules with the airline before making a purchase on our website as Flight Network has zero control over the airline’s ever-changing baggage policies. If you are not sure about a baggage policy, please contact Flight Network prior to booking in order to verify the specific airlines details. Flight Network charges a nominal service charge to add baggage to your booking, you will be notified of the amount at time of purchase.

Baggage allowance varies by airline and by route. For up to date baggage information please check with the airline directly.

Passport & Visa Information

Prior to booking your trip, you should ensure that you meet the passport, visa, affidavit, health and other requirements of the countries you wish to visit and those that you transit (even if it is for a plane change).

Please note that many countries require that your passport be valid for a period of (a minimum) six months beyond your return date. Obtaining passports and visas may require lengthy processing times and entry to another country may be refused even if your required information and travel documents are complete. We accept no responsibility if you should be denied boarding or deported for any reason including your age. You, the customer must be eighteen years of age (please note the restrictions below with respect to children travelling alone). If you are purchasing travel services for a customer that is not the age of majority in the applicable jurisdiction you must contact our call center to arrange the purchase. The Australian Department of Foreign Affairs and Trade may be able to provide assistance with passport and visa requirements for your destination.

Check-In Terms

We recommend that passengers allow plenty of time to check-in and obtain their boarding pass for their scheduled flight. FlightNetwork.com.au will not be responsible for those passengers who check-in past the airline cut off times. Failure to meet check-in times may result in denied boarding, the loss of your assigned seat selection, cancellation of your full booking and the entire fare paid being forfeited with no option of re booking. Please reconfirm check-in cut off times with the airline directly.

Credit Card Terms

Credit Card:

You agree to authorise the ticket issuer to charge your credit card number the total amount that is shown in the flight summary.

Appearance of charges on credit cards/Visa Debits:

The amount displayed for an ‘Authorised Transaction’ may be different from what you actually paid, as some merchants require a temporary hold be placed on additional funds. This is a common practice for many other merchants. The correct amount will display when the transaction is finalised.

A delay may occur between the time a transaction is settled and removed from Authorised Transactions.
Some transactions may appear as both authorised and finalised until settled.

When applying a debit card for payment, and in the event of a cancellation, your funds may be held up to 60 days by your financial institution. We strongly recommend an alternative form of payment to avoid any inconvenience.

If you are using a foreign or a third party credit card to make your booking, our Back Office Processing Department may contact you by email or telephone to collect more information. A foreign transaction fee and/or currency conversion fee from your financial institution may apply if the booking is made with one of our suppliers based outside of Australia. We do not take any responsibility for foreign transaction fee and/or currency conversion fee. The final amount that settles on your account will depend on the exchange rate that your credit card company is using.

Confirmation Terms

Confirmation:

In some circumstances, your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete and the fare is subject to change until a ticket is issued.

FlightNetwork.com.au is not accountable for any bookings that could not be processed due to inaccurate and/or incomplete credit card verification information, or due to other technical malfunction with internal or external pricing or booking systems, including errors by the airline or the airline reservations system, you will be notified by email of such issue(s).

Flight Reconfirmation:

Outbound and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. We also take no responsibility for any flight rescheduling en route.

Changes (Cancellation, Name, Schedule) Terms

Confirmation:

Fares may have cancellation and change penalties. Some fares may allow changes by collecting applicable penalties and a fare difference. Some fares may also be cancelled for a refund or a future time limited travel credit by collecting the applicable penalties and fare differences.

All cancellations must be made prior to the scheduled departure time of the first flight segment. Airport fees, where applicable, are not included and are subject to change without prior notice.

All prices are in Australian dollars unless otherwise stated. All prices displayed on our website are subject to change prior to ticket issuance. Increased change in pricing quoted at time of booking to time of ticket issuance shall entitle the customer to cancel the booking and obtain a full refund.

Airline Schedule Changes:

If FlightNetwork.com.au is aware of a change; every effort will be made to advise you directly. Please reconfirm your flight with the airline directly at least 24 hours prior to departure. It is your responsibility to reconfirm all your flight details before departure.

All affected schedule changes imposed by the airlines will be notified by email. Any minor changes, less than 30 minutes or with flight number changes, will be automatically accepted on your behalf. Any changes 30 minutes to three hours prior or later from the original departure time (if it conflicts with another confirmed ticket itinerary schedule); passengers will be given an option to modify the flight times within 5 days of receiving the schedule change by email. This modification must be with the same carrier, in the same cabin for the first available flight. These modifications can only be performed within the airline’s schedule change rebooking guidelines and cannot be guaranteed. Any voluntary changes are subject to the carrier’s normal change or cancellation penalties.

If not acknowledged within 5 days from the receipt of the email communication, FlightNetwork.com.au will accept it on behalf of the passengers. We cannot guarantee that the airline will allow modification after the ticket has been reissued or revalidated by the airline.

Any major schedule changes beyond three hours from the original departure times; we will send an email notification followed by a phone call to review the affected schedule change. Schedule changes delayed or advanced by 24 hours or more are subject to the next available flight or a full refund. We will not be responsible if the customer fails to enter the correct email and/or phone information at time of reservation.

All schedule changes are mandated by airlines directly. Airlines reserve the right to change, cancel or refund based on adjustments to their flight schedules. FlightNetwork.com.au assumes no responsibility for airline schedule changes, however we will do our best to provide alternate travel options if available.

Package/Charter Schedule Changes:

The Airline reserves the right to change flight times within the same day and to include a stop in the flight, not part of the original itinerary with no option for cancellation or compensation. Please read information below regarding the procedure for ANY CHARTER AIRLINE FLIGHT SCHEDULE CHANGE.

Any flight that departs: 0-59 minutes earlier, no notification will be provided, please check with your local airport.

If FlightNetwork.com.au is aware of a change; every effort will be made to advise you directly. Please ensure you contact your airline at least 24 hours prior to departure and on the day of departure, it will be your responsibility to reconfirm all your flight details before departure.

No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements.

Changes to the current booking are subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or airline websites.

You are encouraged to purchase the appropriate travel coverage. All purchases, once confirmed are 100% Non-Refundable/Non-Changeable.

Cancellation / Changes:

If you need to change or cancel your travel plans, it is your responsibility to notify us immediately by phone of such a request. All tickets sold carry penalties and fees for changes and cancellations. These vary by airline and the conditions of the fare purchased. Please be aware that many fares are non changeable and non refundable. In addition to any change penalties, you will also be responsible for any difference in price for the new dates selected. Furthermore, each ticket has a minimum and maximum stay validity. Minimum stays can range from 2 nights to 14 nights and maximum stays can range from 30 days to 12 months, depending on the type of ticket sold. Changes will not be permitted where the length of the ticket is less than the minimum stay or more than the maximum stay period allotted. Partially used tickets become 100% non-refundable even if only one segment of the ticket is used. Tickets can also not be used out of sequence, meaning that if you miss your first flight you can not catch your second flight. If the first flight is missed, you will forfeit the entire ticket with no option for a refund.

Security Verification:

When changes or cancellations are requested by a passenger, FlightNetwork.com.au will confirm 2-3 steps to verification which could include: confirming booking confirmation numbers, email addresses, home address, telephone number, credit card on file and/or passenger names. If these steps to verification have been successfully answered by the passenger requesting the change or cancellation, FlightNetwork.com.au will complete the request for the passenger.

Name Changes / Corrections:

If the tickets have been issued‚ please note name changes and corrections are not permitted. Once the tickets have been issued and if permitted by the airline‚ an additional fee will be assessed by FlightNetwork.com.au and the airline directly.

Customers who do not appear or ‘no show’ for their flight will forfeit the entire fare paid. If you arrive at the airport late or are denied boarding you will forfeit the entire fare paid.

Insurance Terms

Insurance:

We strongly recommend travel insurance to cover you for cancellation, health, baggage and other losses.

It is the customers’ responsibility to read and familiarize themselves with the travel insurance policy to understand what their purchased travel insurance covers and under what conditions.

Loyalty Programs & Gift Card Terms

Frequent Flyer Programs:

Almost all of our airfares allow accumulation of frequent flyer points. Frequent flyer points can be added to your reservation at the time of booking or by contacting the airline directly.

Unaccompanied Minors Terms

Unaccompanied minors:

It is the customer’s responsibility to read and familiarize themselves in regards to children travelling unaccompanied without an adult over the age of 18 years. Please verify the unaccompanied minor rules and restrictions with the operating airline(s) prior to confirming your booking online. The specific unaccompanied minor service requirements vary from one airline to another. If you fail to meet these requirements, children will be denied boarding and will forfeit the entire fare paid. Please note that flights booked may be a code share with other airlines therefore the operating carrier’s rules and regulations will apply.

FlightNetwork.com.au will not be held responsible for any fees or passengers denied boarding due to the non-compliance of the airlines rules and regulations regarding unaccompanied minors.

Fees

OB Ticketing Fees

The Airline ticketing fees, also called OB Fees, are mandatory fees defined and collected by particular Airlines.

The fee is charged to each passenger when a ticket is issued in International markets (at first ticket issuance only).

These fees are imposed by the airline on certain routes to cover costs for a specific Form of Payment (credit card) or for other ticketing services.

Airline ticketing fees are non-refundable and are collected at time of ticket issuance. Depending on the airline, you may see this as a separate additional charge on your statement or as a single consolidated amount.

Flexible Tickets

Flight Network’s Flexible Ticket provides customers with the option to change the date on their ticket. The Flexible ticket option can only be added and paid for at the time of booking, and cannot be added after. The Flexible Ticket product once purchased, starts from the time that the booking is made up until 48 hours before the first flight departs. Any changes within 48 hours of the flight are not covered under this option. The Flexible ticket option is per person and will only provide coverage for the person holding the ticket. The Flexible Ticket option covers the service provider and airlines change fees. If the new date requested has no availability in the same class of service which the original ticket was booked on, the difference in fare will be at the travellers own expense.

See Full Terms & Conditions

Seat Selection

Seat Selection

Not all economy class tickets offer free seat selection. Some seats can be selected free of cost during online check-in within 24 hours of departure time and some seats require a fee to be paid to the airline. Each airline has a different policy on seat selection. Please verify this information prior to purchase. Seat selection requests at time of booking are not guaranteed and are non-refundable. The airline has full rights to amend any seat selection without prior notice. If a voluntary change is made to a booking, any previously purchased seat selections are not guaranteed to be transferred to new flights. If a flight booking is voluntarily canceled, seat selection requests are non-refundable. Flight Network charges a nominal service charge to select seats for your booking, you will be notified of the amount at time of purchase.

We are required and would be pleased to answer any questions that you may have concerning the foregoing. Flight Network records all calls for quality assurance and training purposes.

Use of Site
You may only use this site to make legitimate inquiries or registration and shall not use this site to make any speculative, false or fraudulent statement in anticipation of collection information not generally available to the travel trade.

Online Fare Reservations, Misprints, and Product Availability

In the event that more than one set of conditions apply to the same trip then the most restrictive conditions of both sets apply to the entire journey. While it is possible to make bookings electronically for some of the travel services, the act of reserving a product electronically does not imply a final confirmation or commitment by FlightNetwork.com.au to actually deliver the product reserved at the prices indicated. FlightNetwork.com.au, endeavors to provide current and accurate information on its website, however any misprints or errors may occur. Accordingly FlightNetwork.com.au, reserves the right to change the prices, fees, charges regarding the goods and services available on its website at any time and from time to time without any notice or liability to the user or any other person. Also, FlightNetwork.com.au, cannot guarantee that goods and services advertised on the website may be available when ordered or thereafter FlightNetwork.com.au reserves the right at any time to reject, amend, cancel or terminate any order without prior notification. A final confirmation is only given by FlightNetwork.com.au once the company has issued the airline tickets, a final invoice and delivered travel documents for the product reserved. Terms and conditions of the confirmation and sale will vary depending on the product reserved and are generally set out in the company’s website or other notices issued from time to time.