Terms & Conditions

By completing a transaction with FlightNetwork.com.au, you have agreed to the following Terms & Conditions:

STPC Charges - Kuwait Airport

Please be informed as per Kuwait DGCA requirements, any passengers who’s transit time exceeds more than 08 hours at Kuwait airport will require to stay at the Safir Airport Hotel which is located inside the airport premises. The passengers will have to cover the cost of this hotel accommodation on their own. Our agents will quote you the fare once requested.

Travel Advisories

Before purchasing a trip with us, please ensure that you’ve checked your destination for any travel advisories that may affect your choice to purchase. The Australian Department of Foreign Affairs and Trade may be able to provide assistance.

Baggage Terms

Baggage fees are not included in the cost of your ticket unless permitted by the airline. Baggage allowance varies from airline to airline and can also vary based on the class of service purchased (I.e. not all economy class tickets offer free baggage allowance). Some airlines charge additional fees for both; check-in and carry-on baggage. Some airlines charge additional fees for adding baggage to the reservation at the airport or after you’ve completed your purchase online. We strongly suggest that baggage is added in advance for such carriers. Moreover; it is the passengers responsibility to check any baggage rules with the airline before making a purchase on our website as Flight Network has zero control over the airline’s ever-changing baggage policies. If you are not sure about a baggage policy, please contact Flight Network prior to booking in order to verify the specific airlines details. Flight Network charges a nominal service charge to add baggage to your booking, you will be notified of the amount at time of purchase.

During the booking process, we will only display Economy, Premium Economy, Business or First Class of service types. Many airlines offer branded fare options within these four classes of service (For example: Basic Economy or Flex Economy). We may display a fare as Economy Class even though it is Basic Economy. Since our website is not able to accommodate these branded fare types, we will only list the main classes of service during the purchase process. If you are unsure of the branded fare type within your class of service, please contact us prior to completing your booking so that we can validate the full baggage terms for you.

Baggage allowance varies by airline and by route. For up to date baggage information please check with the airline directly.

Passport & Visa Information

Prior to booking your trip, you should ensure that you meet the passport, visa, affidavit, health and other requirements of the countries you wish to visit and those that you transit (even if it is for a plane change).

Please note that many countries require that your passport be valid for a period of (a minimum) six months beyond your return date. Obtaining passports and visas may require lengthy processing times and entry to another country may be refused even if your required information and travel documents are complete. We accept no responsibility if you should be denied boarding or deported for any reason including your age. You, the customer must be eighteen years of age (please note the restrictions below with respect to children travelling alone). If you are purchasing travel services for a customer that is not the age of majority in the applicable jurisdiction you must contact our call center to arrange the purchase. The Australian Department of Foreign Affairs and Trade may be able to provide assistance with passport and visa requirements for your destination.

Check-In Terms

We recommend that passengers allow plenty of time to check-in and obtain their boarding pass for their scheduled flight. FlightNetwork.com.au will not be responsible for those passengers who check-in past the airline cut off times. Failure to meet check-in times may result in denied boarding, the loss of your assigned seat selection, cancellation of your full booking and the entire fare paid being forfeited with no option of re booking. Please reconfirm check-in cut off times with the airline directly.

Credit Card Terms

Credit Card:

You agree to authorise the ticket issuer to charge your credit card number the total amount that is shown in the flight summary.

Appearance of charges on credit cards/Visa Debits:

The amount displayed for an ‘Authorised Transaction’ may be different from what you actually paid, as some merchants require a temporary hold be placed on additional funds. This is a common practice for many other merchants. The correct amount will display when the transaction is finalised.

A delay may occur between the time a transaction is settled and removed from Authorised Transactions.
Some transactions may appear as both authorised and finalised until settled.

When applying a debit card for payment, and in the event of a cancellation, your funds may be held up to 60 days by your financial institution. We strongly recommend an alternative form of payment to avoid any inconvenience.

If you are using a foreign or a third party credit card to make your booking, our Back Office Processing Department may contact you by email or telephone to collect more information. A foreign transaction fee and/or currency conversion fee from your financial institution may apply if the booking is made with one of our suppliers based outside of Australia. We do not take any responsibility for foreign transaction fee and/or currency conversion fee. The final amount that settles on your account will depend on the exchange rate that your credit card company is using.

Confirmation Terms

Confirmation:

In some circumstances, your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete and the fare is subject to change until a ticket is issued.

FlightNetwork.com.au is not accountable for any bookings that could not be processed due to inaccurate and/or incomplete credit card verification information, or due to other technical malfunction with internal or external pricing or booking systems, including errors by the airline or the airline reservations system, you will be notified by email of such issue(s).

Flight Reconfirmation:

Outbound and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. We also take no responsibility for any flight rescheduling en route.

Changes (Cancellation, Name, Schedule) Terms

Confirmation:

Fares may have cancellation and change penalties. Some fares may allow changes by collecting applicable penalties and a fare difference. Some fares may also be cancelled for a refund or a future time limited travel credit by collecting the applicable penalties and fare differences.

All cancellations must be made prior to the scheduled departure time of the first flight segment. Airport fees, where applicable, are not included and are subject to change without prior notice.

All prices are in Australian dollars unless otherwise stated. All prices displayed on our website are subject to change prior to ticket issuance. Increased change in pricing quoted at time of booking to time of ticket issuance shall entitle the customer to cancel the booking and obtain a full refund.

Airline Schedule Changes:

If FlightNetwork.com.au is aware of a change; every effort will be made to advise you directly. Please reconfirm your flight with the airline directly at least 24 hours prior to departure. It is your responsibility to reconfirm all your flight details before departure.

All affected schedule changes imposed by the airlines will be notified by email. Any minor changes, less than 30 minutes or with flight number changes, will be automatically accepted on your behalf. Any changes 30 minutes to three hours prior or later from the original departure time (if it conflicts with another confirmed ticket itinerary schedule); passengers will be given an option to modify the flight times within 5 days of receiving the schedule change by email. This modification must be with the same carrier, in the same cabin for the first available flight. These modifications can only be performed within the airline’s schedule change rebooking guidelines and cannot be guaranteed. Any voluntary changes are subject to the carrier’s normal change or cancellation penalties.

If not acknowledged within 5 days from the receipt of the email communication, FlightNetwork.com.au will accept it on behalf of the passengers. We cannot guarantee that the airline will allow modification after the ticket has been reissued or revalidated by the airline.

Any major schedule changes beyond three hours from the original departure times; we will send an email notification followed by a phone call to review the affected schedule change. Schedule changes delayed or advanced by 24 hours or more are subject to the next available flight or a full refund. We will not be responsible if the customer fails to enter the correct email and/or phone information at time of reservation.

All schedule changes are mandated by airlines directly. Airlines reserve the right to change, cancel or refund based on adjustments to their flight schedules. FlightNetwork.com.au assumes no responsibility for airline schedule changes, however we will do our best to provide alternate travel options if available.

Package/Charter Schedule Changes:

The Airline reserves the right to change flight times within the same day and to include a stop in the flight, not part of the original itinerary with no option for cancellation or compensation. Please read information below regarding the procedure for ANY CHARTER AIRLINE FLIGHT SCHEDULE CHANGE.

Any flight that departs: 0-59 minutes earlier, no notification will be provided, please check with your local airport.

If FlightNetwork.com.au is aware of a change; every effort will be made to advise you directly. Please ensure you contact your airline at least 24 hours prior to departure and on the day of departure, it will be your responsibility to reconfirm all your flight details before departure.

No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements.

Changes to the current booking are subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or airline websites.

You are encouraged to purchase the appropriate travel coverage. All purchases, once confirmed are 100% Non-Refundable/Non-Changeable.

Cancellation / Changes:

If you need to change or cancel your travel plans, it is your responsibility to notify us immediately by phone of such a request. All tickets sold carry penalties and fees for changes and cancellations. These vary by airline and the conditions of the fare purchased. Please be aware that many fares are non changeable and non refundable. In addition to any change penalties, you will also be responsible for any difference in price for the new dates selected. Furthermore, each ticket has a minimum and maximum stay validity. Minimum stays can range from 2 nights to 14 nights and maximum stays can range from 30 days to 12 months, depending on the type of ticket sold. Changes will not be permitted where the length of the ticket is less than the minimum stay or more than the maximum stay period allotted. Partially used tickets become 100% non-refundable even if only one segment of the ticket is used. Tickets can also not be used out of sequence, meaning that if you miss your first flight you can not catch your second flight. If the first flight is missed, you will forfeit the entire ticket with no option for a refund.

Security Verification:

When changes or cancellations are requested by a passenger, FlightNetwork.com.au will confirm 2-3 steps to verification which could include: confirming booking confirmation numbers, email addresses, home address, telephone number, credit card on file and/or passenger names. If these steps to verification have been successfully answered by the passenger requesting the change or cancellation, FlightNetwork.com.au will complete the request for the passenger.

Name Changes / Corrections:

If the tickets have been issued‚ please note name changes and corrections are not permitted. Once the tickets have been issued and if permitted by the airline‚ an additional fee will be assessed by FlightNetwork.com.au and the airline directly.

Customers who do not appear or ‘no show’ for their flight will forfeit the entire fare paid. If you arrive at the airport late or are denied boarding you will forfeit the entire fare paid.

Insurance Terms

Insurance:

We strongly recommend travel insurance to cover you for cancellation, health, baggage and other losses.

It is the customers’ responsibility to read and familiarize themselves with the travel insurance policy to understand what their purchased travel insurance covers and under what conditions.

Loyalty Programs & Gift Card Terms

Frequent Flyer Programs:

Almost all of our airfares allow accumulation of frequent flyer points. Frequent flyer points can be added to your reservation at the time of booking or by contacting the airline directly.

Unaccompanied Minors Terms

Unaccompanied minors:

It is the customer’s responsibility to read and familiarize themselves in regards to children travelling unaccompanied without an adult over the age of 18 years. Please verify the unaccompanied minor rules and restrictions with the operating airline(s) prior to confirming your booking online. The specific unaccompanied minor service requirements vary from one airline to another. If you fail to meet these requirements, children will be denied boarding and will forfeit the entire fare paid. Please note that flights booked may be a code share with other airlines therefore the operating carrier’s rules and regulations will apply.

FlightNetwork.com.au will not be held responsible for any fees or passengers denied boarding due to the non-compliance of the airlines rules and regulations regarding unaccompanied minors.

Fees

OB Ticketing Fees

The Airline ticketing fees, also called OB Fees, are mandatory fees defined and collected by particular Airlines.

The fee is charged to each passenger when a ticket is issued in International markets (at first ticket issuance only).

These fees are imposed by the airline on certain routes to cover costs for a specific Form of Payment (credit card) or for other ticketing services.

Airline ticketing fees are non-refundable and are collected at time of ticket issuance. Depending on the airline, you may see this as a separate additional charge on your statement or as a single consolidated amount.

Flexible Tickets

Flight Network’s Flexible Ticket provides customers with the option to change the date on their ticket. The Flexible ticket option can only be added and paid for at the time of booking, and cannot be added after. The Flexible Ticket product once purchased, starts from the time that the booking is made up until 48 hours before the first flight departs. Any changes within 48 hours of the flight are not covered under this option. The Flexible ticket option is per person and will only provide coverage for the person holding the ticket. The Flexible Ticket option covers the service provider and airlines change fees. If the new date requested has no availability in the same class of service which the original ticket was booked on, the difference in fare will be at the travellers own expense.

See Full Terms & Conditions

Seat Selection

Seat Selection

Not all economy class tickets offer free seat selection. Some seats can be selected free of cost during online check-in within 24 hours of departure time and some seats require a fee to be paid to the airline. Each airline has a different policy on seat selection. Please verify this information prior to purchase. Seat selection requests at time of booking are not guaranteed and are non-refundable. The airline has full rights to amend any seat selection without prior notice. If a voluntary change is made to a booking, any previously purchased seat selections are not guaranteed to be transferred to new flights. If a flight booking is voluntarily canceled, seat selection requests are non-refundable. Flight Network charges a nominal service charge to select seats for your booking, you will be notified of the amount at time of purchase.

Self-Transfer Guarantee

Self-transfer Guarantee

“Self-transfer guarantee” is an exclusive policy designed to assist those passengers that are impacted by an involuntary schedule change, delay or cancellation of their confirmed flight resulting from factors, which can occur in the standard course of air transportation. With the implementation of this policy (Self-transfer guarantee), we can offer our customers the best possible price and service experience in the travel industry. We strive to make your journey as smooth and comfortable as possible. Upon activation of this policy, in the event of an involuntary schedule change or cancellation, we shall find you a reasonable alternative flight option(s) or other means of transportation to your destination, or a refund of the unused flight portion. All passengers should be in contact with Flight Network and not the airline in order to be covered under this policy. This policy covers two categories depending on the urgency of your file.

Category 1: ( Where the schedule change takes place more than 48 hours prior to departure)

This option applies ONLY if the schedule change (Flight change, or cancellation) takes place outside of 48 hours prior to the first leg of your confirmed itinerary, which prevents you from reaching your final destination, or your arrival in destination is delayed by more than 24 hours after the original arrival time i.e. you would either miss your connecting flight(s) or your flight(s) is cancelled.
If you become aware of the schedule change under Category 1, you must get in touch with us immediately without delay either by telephone, email or via our online chat platform found on our website. If you fail to contact us in a timely manner, you will not be covered under this guarantee. If we become aware of the change first, under category 1, we will get in touch with you within a reasonable time. Once we are informed of the change or cancellation either by you or the airline, at our discretion, we will offer you one of the following resolutions:

● We will find you an alternative transportation to your destination. If we can’t re-protect you with the same carrier, we will offer you an alternative flight(s) or other means of transportation to your destination entirely at our cost. In case of lack of availability, and no alternative can be offered and once we are in a mutual agreement, you can purchase the similar ticket at the airport in the same cabin class and we will refund you the price difference between the two tickets. Any other extra services or upgrades related to these new tickets will not be covered under this policy.

● For all unused portions, we will refund you accordingly. This option will be offered in case we fail to offer you an alternative transportation. The options will be communicated to you via phone or email. You are obligated to respond to us promptly in ALL cases within the 24 hours of receiving our options. Once the 24 hour offer period is over, our options become null and void and you will not be entitled to our guarantee.

Category 2: ( where the schedule change takes place within 48 hours prior to departure)

This option applies ONLY if the schedule change (Flight change, or cancellation) takes place within 48 hours of departure prior to the first leg of your confirmed itinerary, which prevents you from reaching your final destination, or your arrival in destination is delayed by more than 24 hours after the original arrival time i.e. you would either miss your connecting flight(s) or your flight(s) is cancelled
If you become aware of the schedule change under Category 2, you must get in touch with us immediately without delay either by telephone, email or via our online chat platform found on our website. If you fail to contact us immediately, you will not be covered under this guarantee. If we become aware of the change first under category 2, we will get in touch with you within a reasonable time. Once we are informed of the change or cancellation either by you or the airline, we will offer you one of the following resolutions at your discretion:

● We will find you an alternative transportation to your destination. If we can’t re-protect you with the same carrier, we will offer you an alternative flight(s) or other means of transportation to your destination entirely at our cost. In case of lack of availability, and/or substantial fare difference and once we are in a mutual agreement, we will refund you the full amount of your original ticket(s) with us. We may offer to cover part of the costs associated with this change upon a mutual agreement on a case by case basis. In rare cases where you miss the connecting flight or the flight cancellation occurs and you are unable to contact us due to time restriction, you may purchase the ticket without prior agreement with us. We will refund you the price of such alternative transportation ticket(s) upto twice the value of the original ticket price of the unused portion to your destination. Any other extra services or upgrades related to these new tickets will not be covered under this policy. We will only refund you once we are in receipt of the written documentation proof of the alternative transportation and the proof of flight delay or cancellation.

The options will be communicated to you via phone or email. You are obligated to respond to us promptly in ALL cases within the 24 hours of receiving our options or well in advance of the scheduled departure time whichever is earlier. Once the 24 hour offer period is over, our options become null and void and you will not be entitled to our guarantee.

Flight Network Additional services:

These additional services may be applied to category 2 scenarios under our Self-transfer guarantee. These additional services must be prearranged with our Customer care team in order to have a legitimate claim because they are solely offered at our discretion. The costs associated with these services have to be paid upfront by yourself and then claimed after the fact with valid proof ( transaction receipts). On the basis of such receipts, we will refund the costs upto the amounts listed below.

Overnight Hotel accommodation-

This option is available to you if you are left stranded at the airport for the night and/or your alternative connecting flight is scheduled 8 or more hours later. This overnight is only covered if you have accepted our option with 8 or more hours of delay. In some cases, you will have to book the hotel room locally and claim a refund of $75 CAD per person up to two nights. If additional nights are required due to lack of availability with the airline for an alternative, it must be mutually arranged in advance with Flight Network.

Alternative Transportation:

In cases where all the flights are sold out for the same day, we may cover the costs to book you to depart from other airports in the area in order to get you to your destination at the earliest. This has to be prearranged with Flight Network. The alternative methods can also be a train, coach bus or a taxi and will apply to all the passengers booked on the same reservation. The maximum claim limit for this is $150 CAD; inclusive of all passengers.

Meal and Beverage compensation:

This is covered only if your flight connection is delayed by more than 4 hours. In such cases, we will cover upto $15 CAD per person booked on the itinerary.

Multiple destination routes:

If the itinerary is impacted in a way, where the remaining segments on the same ticket are all impacted and we are unable to find a suitable alternative and the ticket is fully unused, then a refund for all flights on that ticket can be applied.

Communication and notices:

Once we provide you with alternative options, your response is due back to us within 48 hours the latest in exceptional cases. If the 48 hour window is passed, the offer becomes null and void and is no longer covered under this guarantee.

***If you are offered the above mentioned alternatives by the airline(s) directly or at the airport, we cannot be held responsible for any further compensation or reimbursement.

Late Check-in’s / No Shows

Flight Network is not responsible for any late check-ins that occur due to non-compliance with individual airline check-in guidelines for any segments within the confirmed itinerary.

Connecting times for each segment of your flight should be taken very seriously. This should always be top of mind, especially when you may need to collect and re-check bags with a new airline.

If Flight Network determines (based on the information provided by the operating carriers/booking systems) that the passenger has had sufficient connecting time (even after a delayed arrival), the self-transfer guarantee will not apply. Any related costs will become the passenger’s responsibility in any such cases.

We are required and would be pleased to answer any questions that you may have concerning the foregoing. Flight Network records all calls for quality assurance and training purposes.

Use of Site
You may only use this site to make legitimate inquiries or registration and shall not use this site to make any speculative, false or fraudulent statement in anticipation of collection information not generally available to the travel trade.

Online Fare Reservations, Misprints, and Product Availability

In the event that more than one set of conditions apply to the same trip then the most restrictive conditions of both sets apply to the entire journey. While it is possible to make bookings electronically for some of the travel services, the act of reserving a product electronically does not imply a final confirmation or commitment by FlightNetwork.com.au to actually deliver the product reserved at the prices indicated. FlightNetwork.com.au, endeavors to provide current and accurate information on its website, however any misprints or errors may occur. Accordingly FlightNetwork.com.au, reserves the right to change the prices, fees, charges regarding the goods and services available on its website at any time and from time to time without any notice or liability to the user or any other person. Also, FlightNetwork.com.au, cannot guarantee that goods and services advertised on the website may be available when ordered or thereafter FlightNetwork.com.au reserves the right at any time to reject, amend, cancel or terminate any order without prior notification. A final confirmation is only given by FlightNetwork.com.au once the company has issued the airline tickets, a final invoice and delivered travel documents for the product reserved. Terms and conditions of the confirmation and sale will vary depending on the product reserved and are generally set out in the company’s website or other notices issued from time to time.