We want to make the experience for you as easy as possible when visiting our website. One of the ways that we do this is with communication through email. We believe our email messages will provide you with useful information about travel-related special offers available through our website. You always have the option to choose not to receive any of our email communications via an unsubscribe link in each and every mailing. This way you control the emails that you do and do not wish to receive from us. Flight Network will only mail to those who have opted-in to be mailed to or those that have transacted with us using our website. If you have chosen to unsubscribe to our email mail list, we will cease all sends within 10 days of your original request. Please note that during this 10 day period you may or may not receive another email send from us. Once you have unsubscribed from any email send Flight Network must receive an explicit request from you to re-subscribe before we can send any future email communications to you. Each of Flight Network’s email communications includes a relevant subject line, our full company name, our postal address, IATA number and an easy method of contacting us at any time.
What kind of emails do we send?
We send a variety of email communications to our customers. If you have recently searched for a flight, we may send an email related to that product you have searched, along with other products and services that we think may be of interest to you. If you complete a purchase with us, we will send you an email confirming that purchase and three days post purchase up until the time you travel, we may send a reconfirmation email to recap your flight details which may or may not include alternate products pertaining to your travel destination or that we feel may be of interest. You may receive email communications 2-4 times weekly. When opting in to any of our email publications you may receive a welcome or thank you email from us confirming your participation. An example of this would include subscribing to our weekly Top Deals Newsletter. We may send you an email regarding any Flight Network Price Drop Protection communication which may or may not include periodic updates on balances, new credits earned, expiration notices or travel products or services that we feel may be of interest to you. We also help to keep you informed about our travel related products by sending emails on your specific travel related interests. For example if you search for a flight to Vancouver, begin the booking process but do not complete your booking with us, we may send an email notice to serve as a reminder that you have recently began a booking on our website and that we can continue to help you complete it. We may also send an email offering a nearby hotel or car rental to package with a flight that you have already purchased. You may receive these types of email communications if (a) you are a My Flight Network Account holder and abandon a search from our website (b) you click from any one of our Flight Network emails, return back to our site and abandon a search or (c) you input your email address when attempting to confirm a booking and abandon your search. All customers that complete a booking on the Flight Network website will automatically have a My Flight Network Account created. You will receive an email opt-in confirmation and once confirmed, an additional email welcoming you to the program outlining features and benefits. Upon registering, if you choose to opt-in to our Top Deals weekly publication you will also receive a welcome email indicating your subscription confirmation. If you are the Main Account holder of a My Flight Network Account you may receive an email on your birthday if the information is provided to Flight Network at the time of registration or any time thereafter.
Advertising within email communications
We, or a data provider we have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content or services. No personally identifiable information is placed into these cookies. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, in hashed, non-human readable form. To opt-out of these cookies or learn more please go to http://www.networkadvertising.org/managing/opt_out.asp. Additionally, emails we send may contain a bit of code known as a “web beacon.” This code allows us to understand the time and date of when a user has opened an email and when he/she has utilized a link within the email to visit a website. Our web beacons do not collect personally identifiable information. Users wishing to disable our web beacons should do so by turning images “off” in their email client (e.g., Outlook, Gmail). Please see your email client for more information.
My Flight Network Accounts
When registered for a My Flight Network Account you can: choose not to provide us with any or all of your personal travel information or preferences such as preferred seating, special meal requests and frequent flyer numbers. However, providing this information will assist in faster checkouts and may be required to take advantage of certain features offered through this program. The user may add personal travel information or preferences for friends of family and delete these travelers at any time. The option to unsubscribe to our commercial messages is available at any time. Contact us via the Account Help link at any time with questions on your MyFlight Network Account. View current and past flight bookings made with us. View your past search history made on our website. Update your email address, name and password at any time. Take advantage of Price Drop Protection on products to which it is offered. We reserve the right to send you other email communications that are service related and may include service-type information, administrative communications relating to your My Flight Network Account or to the transactions you make on our website. These publications are not considered commercial and do not offer you the opportunity to opt-out or unsubscribe.
Sale of Business
The advertisements you see on this website are served by us or by our service providers. Third parties, such as our business partners and ad networks, may be allowed to collect information about the activities of users of our website through cookies and other technologies. The information gathered by these third parties is used to make predictions about characteristics, interests or preferences and to display advertisements on our sites and across the internet that are tailored to your actions.
Although you do not have to accept cookies to use our website, you may not be able to use certain resources of our website if you choose not to accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be more general and not tailored to online behavioral information about you. Most browsers offer instructions on how to do so in the “Help” section of the toolbar.
Flight Network will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission. Please be aware that our site contains links to other sites and that the privacy practices of other sites may differ from those of Flight Network. In certain situations, you may link to another site within a Flight Network frame that shows a Flight Network URL. In these cases Flight Network makes all reasonable efforts to confirm the security and privacy practices of these sites, but despite the Flight Network frame and URL, each site is responsible for its own privacy practices.