Privacy Policy

We Respect Your Privacy. Protecting your privacy and the confidentiality of your personal information is fundamental to the way we do business with you at FlightNetwork.com.au, whether over the internet or on the telephone.

This Privacy Policy explains how we collect your personal information on our website, how we protect such information, and the choices you have concerning the use and disclosure of such information. Your privacy is important to Flight Network. Please read the Policy below carefully. At Flight Network, providing a private and secure purchase environment is one of our top priorities. We want you to be as comfortable and at ease as possible when visiting our website. We are dedicated to protecting the privacy of those users who visit and browse our website. Please remember that this Privacy Policy applies only to information collected by our website. We are not responsible for the privacy of any information you reveal or choose to post in any public forum or for the privacy practices of websites that are operated or owned by third parties.

TYPE OF INFORMATION WE COLLECT

What is Personally Identifiable Information?

Personally Identifiable Information (PII) is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person. This includes information like your real name, email address, mailing address, phone number, credit card number, or other information that you submit to us voluntarily. You can choose not to provide information to us, but in general some information about you is required in order for you to book travel or initiate other transactions on our site. 

Email and Other Voluntary Communications – You may also choose to communicate with Flight Network through email, via our website, via telephone, in writing, or through any other means. We collect all information in these communications therefore, if you do not want us to obtain any Personally Identifiable Information about you, do not voluntarily submit such information to us.

Use of Personally Identifiable Information

Flight Network takes your privacy seriously and will only share and use your Personally Identifiable Information as described in this Privacy Policy.Unless you give us permission to do so, Flight Network will not sell, share, license, trade or rent your Personally Identifiable Information other than as specified under this Privacy Policy. 

Automatic Collection of Non-Personally Identifiable Information

When you visit or browse our website, we may collect information that by itself cannot be used to identify or contact you (“Non-Personally Identifiable Information”). Non-Personally Identifiable Information may also include certain anonymous information about the type of browser you use and the server name through which you access the Internet (such as “sympatico.com” or “rogers.com”), the date and time you access our website, the pages you access while on our website, and the Internet address of the website, if any, from which you linked directly to our website. Non-Personally Identifiable Information is used to help us understand the characteristics of people who visit our website and to improve and market our website in general. In the event that we link any Non-Personally Identifiable Information with Personally Identifiable Information, we will treat such information as Personally Identifiable Information and only use such information in accordance with this Privacy Policy.

Information We Use

Flight Network may use the Personally Identifiable Information collected through our website primarily for such purposes as: providing services and support to users; improving our website, including tailoring it to users’ preferences; responding to users’ questions, inquiries, comments and instructions as well as maintaining the security and integrity of our systems. In general, we use the Personally Identifiable Information collected on our website to enable you to make travel reservations and other travel-related purchases online. When you make a reservation or online purchase with Flight Network, we will share information about you and your purchase with the applicable travel suppliers. We will only provide the necessary information to ensure your travel arrangements are confirmed with these travel suppliers. The travel suppliers will use your credit-card information to process your ticket or reservation. We also use the Non-Personally Identifiable Information collected automatically by our servers to help us administer and improve our website. Your PII will be retained as required for fulfillment of our legal rights and obligations, as described to you at the point of collection or otherwise until the purpose for which it was collected has been fulfilled.

THE INFORMATION WE USE

Flight Network may use the Personally Identifiable Information collected through our website primarily for such purposes as: providing services and support to users; improving our website, including tailoring it to users’ preferences; responding to users’ questions, inquiries, comments and instructions; maintaining the security and integrity of our systems. In general, we use the Personally Identifiable Information collected on our website to enable you to make travel reservations and other travel related online purchases. When you make a reservation or purchase online with Flight Network, we will share information about you and your purchase with the applicable travel suppliers. We will only provide the necessary information to ensure your travel arrangements are confirmed with these travel suppliers. The travel suppliers will use your credit-card information to process your ticket or reservation. We also use the Non-Personally Identifiable Information collected automatically by our servers internally primarily to help us administer and improve our website. Your PII will be retained as required for fulfillment of our legal rights and obligations, as described to you at the point of collection or otherwise until the purpose for which it was collected has been fulfilled.

HOW WE DISCLOSE THE INFORMATION WE COLLECT

Disclosure of Information

Except as set forth in this Privacy Policy or as specifically agreed to by you, we will not disclose any information we gather from you on our website. Any and all the information collected on our website will be kept strictly confidential and will not be sold, shared, licensed, traded, rented, or loaned. Any information you give us will be held with the utmost care. If you have any questions, please feel free to contact our privacy officer at the telephone number or address set out below.

Affiliates

We may disclose Personally Identifiable Information about you to our Affiliates. For the purpose of this Privacy Policy, “Affiliates” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Flight Network, whether by ownership or otherwise. Any information relating to you that we provide to our Affiliates will be treated by those Affiliates in accordance with this Privacy Policy.

Laws and Legal Rights

We may also disclose your Personally Identifiable Information if we believe in good faith that we are required to do so in order to comply with any applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that providing such information is necessary to identify, contact or bring legal action against a third party who may be violating our terms & conditions, or to protect the safety and/or security of our users, our website and/or the general public.

Third Parties Generally

We may provide to third parties, information about you that may or may not allow you to be identified or contacted, including where such information is combined with similar information of other users of our website. Third party vendors may have access to and may collect information needed to perform their functions and are not permitted to share or use the information for any other purpose. For instance, we may provide information to third parties regarding the number of unique users who visit our website, the demographic breakdown of the registered users of our website, the necessary data to complete transactions or the activities that visitors to our website engage in while on our website. The third parties to which we may provide this information may include potential or actual commercial or deal partners, sponsors, licensees, researchers and other similar parties.

Third-Party Sites

Flight Network will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission.

Outside Contractors

We may employ independent contractors, vendors and suppliers (collectively, “Outside Contractors”) to provide specific services and products related to our website. These Outside Contractors may sometimes have limited access to information collected on our website, including your Personally Identifiable Information, in the course of providing products or services to us. Access to your Personally Identifiable Information by these Outside Contractors is limited to the information reasonably necessary in order for the Outside Contractors to perform their limited function for us. We also require that these Outside Contractors (i) protect the privacy of your Personally Identifiable Information in a manner consistent with this Privacy Policy, and (ii) not use or disclose your Personally Identifiable Information for any purpose other than providing us with the products or services for which we contracted.

Data storage outside of Canada

Please be aware that your information may be transferred to, stored and processed in countries other than Canada. For example, cloud infrastructure may be located in another country. The data protection and other laws of these other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred outside of Canada and to those third parties with whom we share it as described in this Privacy Policy.

PRIVACY POLICIES RELATED TO TECHNOLOGY

Email Communications

We want to make the experience for you as easy as possible when visiting our website. One of the ways that we do this is with communication through email. We believe our email messages will provide you with useful information about travel-related special offers available through our website. You always have the option to choose not to receive any of our email communications via an unsubscribe link in each and every mailing. This way you control the emails that you do and do not wish to receive from us. Flight Network will only mail to those who have opted-in to be mailed to or those that have transacted with us using our website. If you have chosen to unsubscribe to our email mail list, we will cease all sends within 10 days of your original request. Please note that during this 10 day period you may or may not receive another email send from us. Once you have unsubscribed from any email send Flight Network must receive an explicit request from you to re-subscribe before we can send any future email communications to you. Each of Flight Network’s email communications includes a relevant subject line, our full company name, our postal address, IATA number and an easy method of contacting us at any time.

What kind of emails do we send?

We send a variety of email communications to our customers. If you have recently searched for a flight, we may send an email related to that product you have searched, along with other products and services that we think may be of interest to you. If you complete a purchase with us, we will send you an email confirming that purchase and three days post purchase up until the time you travel, we may send a reconfirmation email to recap your flight details which may or may not include alternate products pertaining to your travel destination or that we feel may be of interest. You may receive email communications 2-4 times weekly. When opting in to any of our email publications you may receive a welcome or thank you email from us confirming your participation. An example of this would include subscribing to our weekly Top Deals Newsletter. We may send you an email regarding any Flight Network Price Drop Protection communication which may or may not include periodic updates on balances, new credits earned, expiration notices or travel products or services that we feel may be of interest to you. We also help to keep you informed about our travel related products by sending emails on your specific travel related interests. For example if you search for a flight to Vancouver, begin the booking process but do not complete your booking with us, we may send an email notice to serve as a reminder that you have recently began a booking on our website and that we can continue to help you complete it. We may also send an email offering a nearby hotel or car rental to package with a flight that you have already purchased. You may receive these types of email communications if (a) you are a My Flight Network Account holder and abandon a search from our website (b) you click from any one of our Flight Network emails, return back to our site and abandon a search or (c) you input your email address when attempting to confirm a booking and abandon your search. All customers that complete a booking on the Flight Network website will automatically have a My Flight Network Account created. You will receive an email opt-in confirmation and once confirmed, an additional email welcoming you to the program outlining features and benefits. Upon registering, if you choose to opt-in to our Top Deals weekly publication you will also receive a welcome email indicating your subscription confirmation. If you are the Main Account holder of a My Flight Network Account you may receive an email on your birthday if the information is provided to Flight Network at the time of registration or any time thereafter. 

Advertising within email communications

We, or a data provider we have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content or services. No personally identifiable information is placed into these cookies. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, in hashed, non-human readable form. To opt-out of these cookies or learn more please go to http://www.networkadvertising.org/managing/opt_out.asp. Additionally, emails we send may contain a bit of code known as a “web beacon.” This code allows us to understand the time and date of when a user has opened an email and when he/she has utilized a link within the email to visit a website. Our web beacons do not collect personally identifiable information. Users wishing to disable our web beacons should do so by turning images “off” in their email client (e.g., Outlook, Gmail). Please see your email client for more information.

My Flight Network Accounts

When registered for a My Flight Network Account you can: choose not to provide us with any or all of your personal travel information or preferences such as preferred seating, special meal requests and frequent flyer numbers. However, providing this information will assist in faster checkouts and may be required to take advantage of certain features offered through this program. The user may add personal travel information or preferences for friends of family and delete these travelers at any time. The option to unsubscribe to our commercial messages is available at any time. Contact us via the Account Help link at any time with questions on your MyFlight Network Account. View current and past flight bookings made with us. View your past search history made on our website.  Update your email address, name and password at any time. Take advantage of Price Drop Protection on products to which it is offered. We reserve the right to send you other email communications that are service related and may include service-type information, administrative communications relating to your My Flight Network Account or to the transactions you make on our website. These publications are not considered commercial and do not offer you the opportunity to opt-out or unsubscribe.

Sale of Business

We reserve the right to disclose and/or transfer information (including your Personally Identifiable Information) to a third party in the event of a proposed or actual sale, merger or other transfer of all or substantially all of the assets of Flight Network, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Cookies

Cookies are information stored on your computer. Cookies in some cases are used to track your movement for the sole purpose of remarketing based on your personal search preferences. We also use cookies throughout our site to (a) remember what cities and dates you previously searched for flight information to be able to better offer you a personalized on-site experience, and (b) automatically log you into your My Flight Network account (c) tailor certain advertisements to your browser that we think may be of interest to you or (d) determine the popularity of certain content on our website. 

The advertisements you see on this website are served by us or by our service providers. Third parties, such as our business partners and ad networks, may be allowed to collect information about the activities of users of our website through cookies and other technologies. The information gathered by these third parties is used to make predictions about characteristics, interests or preferences and to display advertisements on our sites and across the internet that are tailored to your actions. 

Although you do not have to accept cookies to use our website, you may not be able to use certain resources of our website if you choose not to accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be more general and not tailored to online behavioral information about you. Most browsers offer instructions on how to do so in the “Help” section of the toolbar. 

Third-Party Sites

Flight Network will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission. Please be aware that our site contains links to other sites and that the privacy practices of other sites may differ from those of Flight Network. In certain situations, you may link to another site within a Flight Network frame that shows a Flight Network URL. In these cases Flight Network makes all reasonable efforts to confirm the security and privacy practices of these sites, but despite the Flight Network frame and URL, each site is responsible for its own privacy practices.

FLIGHT NETWORK’S ACCESSIBLE SERVICE POLICY

Intent

Flight Network strives at all times to provide goods and/or services in a way that respects the dignity and independence of persons with disabilities.  This policy is available in alternate formats upon request.

Practice

Communication:

Flight Network employees will communicate to persons with disabilities in ways that take into account their disability.

Training:

Flight Network will ensure that all employees who interact with our customers and other third parties receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided to our employees as part of orientation training for new employees and on a continuing basis as required, such as when changes are made to our Accessible Customer Service Policy. Training will include:

  • A review of the purposes of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the Accessibility Standards for Customer Service;
  • Information about Flight Network’s policies, procedures and guidelines pertaining to the provision of Flight Network’s goods and/or services to customers with disabilities;
  • How to interact and communicate with persons with various types of disabilities;
  • What to do if a person with a disability is having difficulty in accessing goods, services or resources;
  • How to interact with persons with disabilities who use assistive devices or require the assistance of a service animal or a support person;

 

Assistive Devices:

Flight Network is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and/or services. While Flight Network and its employees are committed to familiarizing themselves with the various assistive devices that may be used by customers, where an employee is not immediately able to service the customer via the assistive device he/she uses, that employee will immediately refer the matter to Stuart Baum, CHRO (stuart.baum@flightnetwork.com), who will be vested with the responsibility to achieve the necessary customer service to that customer via that assistive device as quickly as reasonably possible.

Use of Service Animals and Support Persons:

Flight Network is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and/or services. Persons with disabilities may bring their service animal on the parts of our premises that are open to our customers or other third parties, and the animal is not otherwise excluded by law. Flight Network will ensure that all employees, including volunteers and third parties, dealing with customers are trained in how to interact with persons with disabilities who are accompanied by a service animal. It is the responsibility of the person with a service animal to control the animal at all times. In the event an employee is allergic to animals, alternative arrangements will be negotiated. Any person with a disability who is accompanied by a support person will be allowed to enter Flight Network’s premises open to customers or other third parties with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the Company’s premises. Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.

Notice of Temporary Disruptions:

Flight Network will make reasonable efforts to provide customers with notice in the event of a planned or unexpected disruption in the facilities or services normally used by persons with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative facilities or services, if available. This notice will be provided in accessible formats and will be displayed prominently on the company’s website.

Feedback Process:

Flight Network welcomes feedback, including feedback in the delivery of goods and/or services to persons with disabilities. Customers can submit feedback to Allison Eberle, Vice President Operations (allison.eberle@flightnetwork.com). Customers can expect to hear back in 72 hours. Complaints will be addressed according to the Company’s regular complaint management procedures.

Modifications to this or Other Policies:

Flight Network is committed to developing customer service policies that respect and promote the dignity and independence of persons with disabilities. Therefore, no change will be made to this policy before considering the impact on persons with disabilities. Any Company policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.

Questions about this Policy:

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about this policy please contact: Stuart Baum, CHRO at stuart.baum@flightnetwork.com.

Changes to the Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement page, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. Please refer back to this Privacy Policy on a regular basis. By using our website, or any of our online products or services, you agree to the terms of this Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy or feel that we are not abiding by the terms of our posted Privacy Policy, please contact our privacy officer Toll Free: 1-300-764-316